Shopping Cart
Your Cart is Empty
Quantity:
Subtotal
Taxes
Shipping
Total
There was an error with PayPalClick here to try again
CelebrateThank you for your business!You should be receiving an order confirmation from Paypal shortly.Exit Shopping Cart

MIKAL Salon & Spa Software

Ultimate Salon Software since 1982

Blog

Blog

While you are waiting.....Salon and Spa Ideas

Posted on December 14, 2020 at 12:30 AM

2020 has been a MESS -  But we are starting the New Year!

Don't think New Year's Resolutions, think about your 2021 EVOLUTION

Resolutions don't work. The average person keeps them for less than 2 weeks (remember the gym membership, fruit diet, juicer machine etc…;). So the wheels will fall off the Resolution train.............

Why don't resolutions work? Because it is our human behavior. It is our habit. It is easy. It might even be satisfying. So instead of trying to change behavior why not change the environment, the process, or the system and the behavior will change.

So instead let's EVOLVE!

Let's look at every system and process in our business and figure out how we can make it simpler, faster, better for staff and clients, and of course more profitable.

A few examples:

The front desk is an area of on-going frustration. Turn over of staff, poor client service, down time is not used to clean, organize, do confirmations, and retail and rebooking is not a priority.

So do we resolve to put as much time into the front desk as needed to change these things? Do we clean house and hire new receptionists? Is that our Resolution, to have a Revolution?

Ready to go all Tabitha on the desk?

Or the idea from MIKAL....

How about activating EMBA so the future appointment is booked before the client even comes up to the front desk to check out? The Employee Mobil Booking App lets your staff book the client's next appointment on their smart phone with the client at the end of the service!

How about embedding the Surveymonkey surveys into the automatic new client and reminder emails and texts MIKAL sends out for you for immediate feedback and ideas on what needs to change to improve the client experience?

How about putting in message on hold and call queue option on the phone to auto hold calls if not answered in 2 rings so the front desk can finish sales, rebook, and close retail without interruptions on putting people on hold?

- Support system involves giving the upsell offers in your message on hold.

- Education needs to happen so staff knows how to handle the call queue option.

How about giving a bonus when the receptionist rebooks a client, upsells a service, converts a price call to a booking, and sells NEW retail items to a client? The desk would be rewarded to do the things you want them to do. Sales would increase, retention would go up, and the bonus would increase wages so they would not leave over a fifty cent pay increase from a company down the street.

- Support system involves setting spiffs for rebooks, upsells, add on sales in MIKAL.

- Education needs to have scripting in place to deliver the offers.

- Support system needs to give clients loyalty points for rebooking automatically.

How about setting up the receptionist goals so every week they get a report on how they are doing compared to your expectations?

If the present desk staff can't embrace these positive steps how about hiring people that are going to embrace your systems?

So we Evolve with changes to the systems and the process allowing the people to change their behavior. You can manage the process instead of the people.

Why not do this for other areas?

Retailing - what can be changed to make retail easy?

Professional inventory- what can be put in place to track and fine tune inventory?

Stylist behaviors - what can be put in place to reward positive behaviors?

Social marketing - what can be put in place to make it automatic and effective?

Let's think through these areas and enhance the process and systems.

Come to Camp MIKAL Cincinnati and brainstorm these areas - make a plan - make the changes.....

There are 25 "slots" left for the seminar.

Call and register now 513-528-5100  or go to the Pricing and Training Services tab and sign up for CAMP!       MIKAL Salon Software             

Categories: Management Ideas, Marketing Ideas

Post a Comment

Oops!

Oops, you forgot something.

Oops!

The words you entered did not match the given text. Please try again.

442 Comments

Reply bape
12:29 AM on January 8, 2022 
I am just writing to make you know of the excellent encounter my cousin's princess developed visiting your site. She discovered several things, not to mention how it is like to possess an excellent coaching character to let men and women clearly gain knowledge of several hard to do subject matter. You actually surpassed our desires. Thank you for showing such interesting, trustworthy, edifying and in addition unique tips about this topic to Sandra.
bape http://www.bathing-ape.us
Reply curry shoes
12:31 AM on January 8, 2022 
I simply had to say thanks all over again. I am not sure the things I would've made to happen in the absence of these creative ideas documented by you about such a area. It actually was an absolute horrifying situation in my circumstances, nevertheless being able to view the well-written strategy you managed that made me to weep over joy. I'm grateful for your information and even sincerely hope you know what a great job your are putting in training men and women with the aid of a site. I know that you have never come across all of us.
curry shoes http://www.curry8.us
Reply authentic jordans
12:32 AM on January 8, 2022 
Thanks for all of your effort on this web site. Kim delights in engaging in internet research and it's really easy to see why. A lot of people learn all of the dynamic ways you render very important tips and tricks on this blog and therefore encourage contribution from people on this topic plus our own child has always been understanding a lot. Enjoy the remaining portion of the year. Your conducting a powerful job.
authentic jordans http://www.jordansforcheap.us.com
Reply golden goose sneakers
8:27 AM on January 8, 2022 
Needed to post you a little bit of word just to give thanks once again for those remarkable basics you've documented in this article. This is really seriously open-handed of you to provide unhampered just what some people could possibly have distributed as an e-book to end up making some cash for their own end, chiefly seeing that you could possibly have tried it if you considered necessary. Those things as well served as the fantastic way to comprehend other people have the same dream just as mine to understand great deal more in respect of this matter. I think there are some more enjoyable opportunities ahead for individuals that looked at your blog.
golden goose sneakers http://www.goldengoosesneakers.us.com
Reply supreme clothing
8:03 PM on January 11, 2022 
Thank you for your entire efforts on this web page. My mom loves setting aside time for investigation and it's really obvious why. My partner and i learn all concerning the lively tactic you produce invaluable guidelines on the web site and even cause participation from some others on this point and our girl is without question studying a whole lot. Enjoy the rest of the year. You're carrying out a really great job.
supreme clothing http://www.supremesonline.com
Reply golden goose
3:46 AM on January 12, 2022 
I needed to send you this bit of note to thank you so much yet again with the striking tactics you've provided in this case. It's simply tremendously open-handed with you to supply unhampered what a lot of people would've offered for sale as an ebook in order to make some money for their own end, precisely now that you could have tried it if you decided. The points additionally worked like the fantastic way to be certain that other people online have similar interest just as my very own to grasp lots more with regards to this issue. I'm sure there are many more fun occasions ahead for those who scan through your blog post.
golden goose http://www.goldengoose-outlet.us.com
Reply yeezy boost 500
3:46 AM on January 12, 2022 
I enjoy you because of all of your hard work on this web site. My mother enjoys participating in internet research and it's really simple to grasp why. I notice all about the lively way you deliver vital guidance on this website and invigorate contribution from other individuals on that issue plus our favorite child is really learning a lot of things. Take advantage of the rest of the new year. You have been performing a tremendous job.
yeezy boost 500 http://www.yeezy-500.us.com
Reply cheap jordans
3:47 AM on January 12, 2022 
I not to mention my pals came checking out the great tips and hints found on the blog and then then got an awful suspicion I had not thanked the web site owner for those tips. My men appeared to be for that reason warmed to read through all of them and have in effect in reality been taking advantage of them. Appreciate your genuinely quite kind and for making a choice on varieties of impressive topics millions of individuals are really eager to discover. My sincere apologies for not saying thanks to you sooner.
cheap jordans http://www.jordansforcheap.us.com
Reply yeezy shoes
3:48 AM on January 12, 2022 
I not to mention my guys have already been looking through the excellent ideas located on your web site then then I had a horrible suspicion I never thanked the website owner for them. My men had been totally thrilled to study them and now have clearly been making the most of them. I appreciate you for really being indeed helpful and also for finding varieties of decent themes most people are really needing to understand about. Our honest regret for not saying thanks to earlier.
yeezy shoes http://www.shoesyeezy.com
Reply yeezy boost 350
3:48 AM on January 12, 2022 
Needed to draft you this very small note to say thanks yet again for these spectacular pointers you've contributed in this article. It is so strangely open-handed with you to grant unhampered exactly what most people might have sold as an ebook to generate some cash for themselves, precisely considering that you might well have tried it if you ever desired. Those tactics as well worked as the easy way to realize that most people have the same interest just as my own to realize a whole lot more with reference to this matter. I am sure there are millions of more pleasant situations ahead for those who check out your site.
yeezy boost 350 http://www.yeezy350boost.us.com
Reply curry 8
2:08 PM on January 13, 2022 
I and also my guys happened to be reading through the nice tricks on the website and all of a sudden I had an awful suspicion I never thanked you for those secrets. All of the people became for this reason passionate to learn all of them and have now truly been having fun with them. Thank you for getting quite considerate and then for selecting this kind of very good subject matter millions of individuals are really desperate to be aware of. Our sincere regret for not expressing gratitude to earlier.
curry 8 http://www.curry8shoes.us
Reply jordan shoes
8:51 PM on January 14, 2022 
I wanted to draft you one very small word just to thank you so much once again with the unique methods you have contributed in this case. It has been simply extremely generous of you to give publicly what numerous people would have advertised as an electronic book in order to make some bucks for themselves, most notably given that you might well have tried it if you ever desired. These secrets in addition served as the fantastic way to be sure that other people have the same eagerness just as my own to know a great deal more with respect to this matter. I am sure there are several more enjoyable sessions ahead for individuals that look into your blog post.
jordan shoes http://www.jordan6.us.com
Reply supreme clothing
6:33 AM on January 16, 2022 
I actually wanted to write a quick remark so as to appreciate you for all of the nice tips and tricks you are writing at this site. My time-consuming internet search has now been compensated with reasonable facts and strategies to go over with my visitors. I would assume that we visitors are unequivocally blessed to exist in a superb website with many brilliant people with beneficial tips and hints. I feel somewhat privileged to have used your entire weblog and look forward to really more fabulous minutes reading here. Thanks once more for a lot of things.
supreme clothing http://www.supremes.us.org
Reply moncler jackets
12:00 AM on January 17, 2022 
I have to express some thanks to you for bailing me out of this particular crisis. After looking through the world wide web and getting recommendations which were not powerful, I was thinking my entire life was over. Existing devoid of the strategies to the problems you have solved by means of your good review is a serious case, and the kind which may have badly damaged my career if I hadn't discovered your blog post. That expertise and kindness in handling every item was tremendous. I don't know what I would have done if I hadn't come upon such a stuff like this. I'm able to now look forward to my future. Thanks for your time very much for this skilled and amazing guide. I won't be reluctant to propose your blog to anybody who wants and needs tips on this subject matter.
moncler jackets http://www.monclerjackets.us
Reply curry 7 shoes
10:59 PM on January 17, 2022 
I and also my friends have already been checking out the great information from your website then before long I got an awful feeling I never expressed respect to you for those tips. All of the young boys were thrilled to read them and now have really been having fun with them. Thanks for really being very helpful and for choosing this kind of outstanding issues millions of individuals are really eager to know about. Our own honest apologies for not expressing appreciation to you sooner.
curry 7 shoes http://www.curry7shoes.us
Reply kd 13
3:34 PM on January 19, 2022 
I just wanted to make a small remark so as to say thanks to you for all the amazing tips and tricks you are posting here. My extensive internet research has at the end of the day been compensated with brilliant tips to talk about with my company. I would declare that most of us site visitors actually are very fortunate to dwell in a wonderful website with very many outstanding individuals with valuable solutions. I feel truly privileged to have discovered your webpages and look forward to so many more exciting moments reading here. Thanks a lot again for all the details.
kd 13 http://www.kd13shoes.us
Reply yeezy boost 350 v2
9:21 PM on January 20, 2022 
I precisely had to thank you so much once again. I'm not certain the things that I would've taken care of in the absence of the entire techniques documented by you concerning that concern. It absolutely was an absolute traumatic scenario for me, however , understanding this professional way you handled that made me to weep with happiness. I will be grateful for the information and thus pray you are aware of an amazing job you have been accomplishing teaching others through the use of your web page. More than likely you haven't encountered any of us.
yeezy boost 350 v2 http://www.yeezy-350.us.com
Reply yeezy
8:11 AM on January 23, 2022 
My spouse and i have been absolutely lucky when Jordan managed to finish off his research because of the precious recommendations he got through your blog. It's not at all simplistic just to always be giving out tricks many others might have been selling. And we all know we've got the writer to thank for this. The main illustrations you've made, the simple web site navigation, the relationships you can give support to create - it's all impressive, and it is helping our son in addition to the family understand this subject matter is amusing, and that is exceptionally mandatory. Thank you for everything!
yeezy http://www.yeezy-supply.us.org
Reply kyrie irving shoes
10:53 PM on January 23, 2022 
Thanks so much for giving everyone remarkably terrific opportunity to read critical reviews from this site. It's usually so cool and stuffed with amusement for me and my office mates to search your web site the equivalent of thrice weekly to see the fresh things you have got. And definitely, we're certainly impressed for the superb hints you give. Selected two tips on this page are clearly the very best we have ever had.
kyrie irving shoes http://www.kyrieirvingshoes.us.com

Our Blog

An ongoing series of informative entries

Our Latest Blog Entry

15 March 2022

Click this text to start editing. This blog block is a great way to share informative entries with your visitors. You can click the green +/- button to add new entries.

Our Second Blog Entry

14 February 2022

Click this text to start editing. This blog block is a great way to share informative entries with your visitors. You can click the green +/- button to add new entries.

Our First Blog Entry

15 January 2022

Click this text to start editing. This blog block is a great way to share informative entries with your visitors. You can click the green +/- button to add new entries.