Shopping Cart
Your Cart is Empty
There was an error with PayPalClick here to try again
CelebrateThank you for your business!You should be receiving an order confirmation from Paypal shortly.Exit Shopping Cart

MIKAL Salon & Spa Software

Ultimate Salon Software since 1982



While you are waiting.....Salon and Spa Ideas

Posted on December 14, 2020 at 12:30 AM

2020 has been a MESS -  But we are starting the New Year!

Don't think New Year's Resolutions, think about your 2021 EVOLUTION

Resolutions don't work. The average person keeps them for less than 2 weeks (remember the gym membership, fruit diet, juicer machine etc…;). So the wheels will fall off the Resolution train.............

Why don't resolutions work? Because it is our human behavior. It is our habit. It is easy. It might even be satisfying. So instead of trying to change behavior why not change the environment, the process, or the system and the behavior will change.

So instead let's EVOLVE!

Let's look at every system and process in our business and figure out how we can make it simpler, faster, better for staff and clients, and of course more profitable.

A few examples:

The front desk is an area of on-going frustration. Turn over of staff, poor client service, down time is not used to clean, organize, do confirmations, and retail and rebooking is not a priority.

So do we resolve to put as much time into the front desk as needed to change these things? Do we clean house and hire new receptionists? Is that our Resolution, to have a Revolution?

Ready to go all Tabitha on the desk?

Or the idea from MIKAL....

How about activating EMBA so the future appointment is booked before the client even comes up to the front desk to check out? The Employee Mobil Booking App lets your staff book the client's next appointment on their smart phone with the client at the end of the service!

How about embedding the Surveymonkey surveys into the automatic new client and reminder emails and texts MIKAL sends out for you for immediate feedback and ideas on what needs to change to improve the client experience?

How about putting in message on hold and call queue option on the phone to auto hold calls if not answered in 2 rings so the front desk can finish sales, rebook, and close retail without interruptions on putting people on hold?

- Support system involves giving the upsell offers in your message on hold.

- Education needs to happen so staff knows how to handle the call queue option.

How about giving a bonus when the receptionist rebooks a client, upsells a service, converts a price call to a booking, and sells NEW retail items to a client? The desk would be rewarded to do the things you want them to do. Sales would increase, retention would go up, and the bonus would increase wages so they would not leave over a fifty cent pay increase from a company down the street.

- Support system involves setting spiffs for rebooks, upsells, add on sales in MIKAL.

- Education needs to have scripting in place to deliver the offers.

- Support system needs to give clients loyalty points for rebooking automatically.

How about setting up the receptionist goals so every week they get a report on how they are doing compared to your expectations?

If the present desk staff can't embrace these positive steps how about hiring people that are going to embrace your systems?

So we Evolve with changes to the systems and the process allowing the people to change their behavior. You can manage the process instead of the people.

Why not do this for other areas?

Retailing - what can be changed to make retail easy?

Professional inventory- what can be put in place to track and fine tune inventory?

Stylist behaviors - what can be put in place to reward positive behaviors?

Social marketing - what can be put in place to make it automatic and effective?

Let's think through these areas and enhance the process and systems.

Come to Camp MIKAL Cincinnati and brainstorm these areas - make a plan - make the changes.....

There are 25 "slots" left for the seminar.

Call and register now 513-528-5100  or go to the Pricing and Training Services tab and sign up for CAMP!       MIKAL Salon Software             

Categories: Management Ideas, Marketing Ideas

Post a Comment


Oops, you forgot something.


The words you entered did not match the given text. Please try again.


Reply kyrie 6 shoes
10:39 PM on May 26, 2022 
I wanted to draft you that little remark to finally thank you so much again for all the spectacular ideas you've shown above. This has been simply wonderfully open-handed of you to allow extensively what exactly most people would've offered for an e-book to earn some bucks for themselves, mostly considering that you might have done it in case you wanted. Those principles also served like a easy way to be aware that other people have a similar keenness really like mine to figure out a little more with respect to this problem. I believe there are some more enjoyable periods up front for those who scan through your blog post.
kyrie 6 shoes
Reply yeezy
10:40 PM on May 26, 2022 
I am just writing to make you understand of the terrific encounter my wife's princess went through reading through your web page. She even learned several pieces, including what it's like to have an incredible teaching mood to get the others without problems have an understanding of several complex matters. You really did more than visitors' expectations. Thank you for providing these invaluable, dependable, edifying and as well as cool tips on the topic to Julie.
Reply chrome hearts store
10:40 PM on May 26, 2022 
I would like to voice my respect for your kind-heartedness for women who need assistance with this one question. Your personal dedication to passing the message all around came to be definitely productive and have specifically empowered women much like me to arrive at their goals. Your own valuable recommendations can mean so much to me and much more to my office workers. Thanks a lot; from each one of us.
chrome hearts store
Reply birkin bag
10:40 PM on May 26, 2022 
I as well as my buddies happened to be checking out the excellent procedures located on the website while all of the sudden developed a horrible suspicion I never thanked the website owner for those secrets. Those boys were definitely for this reason passionate to read all of them and have in effect really been tapping into those things. Many thanks for simply being simply considerate and then for opting for varieties of incredible subjects millions of individuals are really wanting to understand about. My very own honest regret for not expressing appreciation to you sooner.
birkin bag
Reply yeezy 350
10:40 PM on May 26, 2022 
I wanted to create you the bit of remark to say thank you yet again about the magnificent tips you've shown in this article. This is quite extremely open-handed of people like you to convey easily all a number of us could possibly have offered for sale for an e-book to end up making some profit for themselves, even more so given that you might have done it in the event you considered necessary. These tips in addition served to provide a great way to recognize that other people online have similar dream like my own to see way more when considering this problem. I am sure there are a lot more fun opportunities in the future for individuals who scan your website.
yeezy 350
Reply lebron 16 shoes
10:41 PM on May 26, 2022 
A lot of thanks for all your valuable labor on this website. My daughter really loves getting into research and it is easy to understand why. Most people notice all about the lively way you provide great information through the web site and as well inspire contribution from website visitors about this idea then our child is undoubtedly becoming educated a lot of things. Have fun with the rest of the year. You have been conducting a glorious job.
lebron 16 shoes
Reply kobe basketball shoes
10:41 PM on May 26, 2022 
I and also my guys have already been looking at the best points found on your site and then immediately came up with a horrible suspicion I never expressed respect to the site owner for those techniques. Those men ended up certainly stimulated to read all of them and already have truly been enjoying these things. We appreciate you simply being really helpful and then for picking out these kinds of important subject areas most people are really eager to understand about. Our honest regret for not expressing appreciation to you sooner.
kobe basketball shoes
Reply cheap jordans
6:40 PM on May 27, 2022 
My spouse and i ended up being absolutely thrilled that Peter managed to finish up his inquiry from your ideas he got using your web site. It is now and again perplexing just to happen to be giving out guidelines which most people may have been making money from. And we fully understand we have the website owner to be grateful to because of that. Those explanations you've made, the easy site menu, the friendships you can help to engender - it is everything great, and it is letting our son in addition to our family recognize that that situation is amusing, and that's quite serious. Thank you for all!
cheap jordans
Reply golden goose sneakers
7:16 PM on May 27, 2022 
Thanks a lot for giving everyone remarkably special opportunity to read from this website. It's usually very good and also jam-packed with a good time for me and my office colleagues to visit your site at the least three times in 7 days to read the latest secrets you will have. And definitely, I am also usually impressed considering the incredible knowledge you serve. Certain 3 facts on this page are rather the most impressive we have all ever had.
golden goose sneakers
Reply bape
11:27 PM on May 27, 2022 
I needed to draft you one bit of remark just to thank you so much as before regarding the great information you've documented above. It is so remarkably open-handed of you to provide openly all many people could have sold as an ebook to get some dough on their own, chiefly now that you might well have done it in case you wanted. The creative ideas likewise served to be the great way to comprehend most people have similar interest really like my personal own to realize many more on the topic of this matter. I'm certain there are a lot more pleasant situations in the future for many who start reading your website.
Reply off white nike
4:04 PM on May 28, 2022 
I must get across my gratitude for your kindness in support of those individuals that have the need for guidance on that idea. Your real commitment to getting the message all around has been extraordinarily beneficial and have in most cases enabled workers like me to realize their aims. Your personal warm and friendly publication denotes this much to me and far more to my office colleagues. Regards; from all of us.
off white nike
Reply jordan shoes
10:53 PM on May 29, 2022 
I needed to send you that little bit of word in order to thank you so much over again for those nice thoughts you've shown here. It's simply pretty generous of you to present unhampered precisely what a lot of folks could possibly have offered for an e book to help make some money on their own, especially since you could possibly have tried it in the event you desired. Those good tips likewise acted as the fantastic way to recognize that most people have similar fervor much like my own to understand a lot more when it comes to this condition. I'm sure there are several more fun occasions in the future for individuals that examine your blog.
jordan shoes
Reply supreme clothing
5:13 PM on May 30, 2022 
I just wanted to type a simple comment in order to express gratitude to you for those stunning advice you are giving out at this website. My time intensive internet investigation has at the end of the day been honored with reasonable suggestions to go over with my friends. I would claim that we readers actually are extremely blessed to exist in a really good community with so many wonderful professionals with useful advice. I feel truly blessed to have come across your entire webpages and look forward to plenty of more excellent moments reading here. Thank you once again for all the details.
supreme clothing
Reply cheap jordans
9:15 PM on May 30, 2022 
I precisely had to appreciate you once again. I am not sure what I would've carried out without the actual techniques documented by you on such field. It was actually a very difficult case in my position, however , finding out a new specialised strategy you handled that forced me to cry with delight. Extremely happier for this help and in addition expect you comprehend what a great job you're providing instructing the mediocre ones using your webblog. Most likely you've never met any of us.
cheap jordans
Reply supreme outlet
10:45 AM on May 31, 2022 
I wanted to create you a tiny remark to help say thank you as before for your incredible suggestions you have featured in this article. It's so unbelievably generous of people like you to make freely all that a lot of people would've marketed as an e book to help with making some bucks for themselves, and in particular seeing that you could possibly have done it if you ever desired. The pointers additionally acted to become a fantastic way to know that some people have the same passion really like my own to realize many more regarding this matter. I believe there are many more fun opportunities in the future for individuals that start reading your blog post.
supreme outlet
Reply supreme clothing
3:25 PM on May 31, 2022 
I simply had to thank you so much yet again. I am not sure the things that I would have undertaken without the actual smart ideas revealed by you directly on that question. It had been the challenging problem in my view, nevertheless understanding your expert way you handled that took me to jump for fulfillment. I'm grateful for the help and in addition believe you realize what a powerful job you're providing training people through a blog. I'm certain you've never got to know all of us.
supreme clothing
Reply kd13
4:40 PM on June 3, 2022 
Thank you so much for providing individuals with an extremely breathtaking possiblity to read critical reviews from this web site. It can be very pleasant and full of fun for me and my office friends to search your site nearly 3 times in a week to read through the new stuff you have got. And definitely, I'm just at all times happy concerning the astonishing opinions served by you. Certain 4 facts in this article are ultimately the most beneficial I've had.
Reply kd shoes
4:52 PM on June 4, 2022 
A lot of thanks for all of your hard work on this web page. My daughter loves setting aside time for investigation and it is easy to see why. A number of us learn all relating to the compelling ways you offer worthwhile guidance through this web blog and foster participation from some others on that content so our own girl is always studying a lot. Have fun with the remaining portion of the year. You're the one carrying out a really good job.
kd shoes

Our Blog

An ongoing series of informative entries

Our Latest Blog Entry

15 March 2022

Click this text to start editing. This blog block is a great way to share informative entries with your visitors. You can click the green +/- button to add new entries.

Our Second Blog Entry

14 February 2022

Click this text to start editing. This blog block is a great way to share informative entries with your visitors. You can click the green +/- button to add new entries.

Our First Blog Entry

15 January 2022

Click this text to start editing. This blog block is a great way to share informative entries with your visitors. You can click the green +/- button to add new entries.