Shopping Cart
Your Cart is Empty
There was an error with PayPalClick here to try again
CelebrateThank you for your business!You should be receiving an order confirmation from Paypal shortly.Exit Shopping Cart

MIKAL Salon & Spa Software

Ultimate Salon Software since 1982



Ideas from the MIKAL Salon Success Club

Posted on October 25, 2020 at 11:35 AM

Success Club Ideas 2020

WOW was the MIKAL Salon and Spa Owner Success Club meeting great.

See the ideas below and you can’t beat Florida for the weather and activities.


Interview groups for the first cut. Use a team of staff to do it. Cut half the applicants after a few group questions. Then get serious.

 Test your best team members with Meyer Briggs and then test applicants. Hire the ones like your best team members. Don’t hire people the test like you!

 Use a little stress in the interview. Have 2 people interview the applicant at one time. Ask tough questions about last job. Ask them to sell you a pen in the interview.

 Always ask about hobbies, what magazines to they read, what do they like to do on their time off. Look for people that have interests and passions about things.

 Use Craigs list for applicants. Sign up for the state Job1 or Workforce1 program so the applicant ad gets uploaded to Monster free!

Do interview off site and always state in ad it is a confidential interview. The first phone call to the applicant needs to be an interview. Ask questions allowing them to sell themselves in the interview.

Have an interview presentation kit. See the MIKAL PDF for ideas.

Always list the job benefits and the critical requirements.

If a staff member leaves do not give out their new location. Say “they have not authorized us to give out that information” when a client asks.

Use the 4 step MIKAL client retrieval mailing and emailing to keep clients when a stylist leaves.

Set up Advanced goals in the MIKAL system. Also receptionist and managers goals. Put them in the paychecks!

Don’t let staff go to next price level until retention is at least 80% repeat request.

Salon normal new client retention is 30% - ouch! Work on welcome book, walk up script, and client exit to improve new client retention.


Align with a good reputation management company that has strong local track record to push good comments and improve rankings. Check their referrals locally!

Use JITA with all the filters!

Use EMBA to book right at the chair or in the room before the client goes to the front desk.

Review the Demandforce option – it may be right for you!

Get your Upsells in place in the prototypes and spiff the receptionists who deliver the upsells. Start tracking the upsells, rebooks, and cancel no rebook in the MIKAL system.

Set receptionist goals in the MIKAL system.

Activate all the autopilot offers. Subject needs to only be 3 words.

Use AIDA in your marketing:





If the marketing does not create a phone call is not good marketing!

Update your Google Places and activate your Google offer TODAY!

Use surveys in salon/spa and on-line for feedback. Try the free surveys in Survey Monkey and Google Drive.

Always ask the 4 main questions relating to why clients don’t come back:

Was the salon/spa clean?

Was the receptionist nice and accommodating?

Did the service provider listen and do what you asked?

Were you taken on time?

Get the loyalty points program going now. Roll all your rewards into the points program including referral rewards, prebooking, new client points, and early week bookings. Make it about a 2% cash back on sales. Only let the client redeem 50% of a sale for points. Set this all up with your MIKAL reps.

 Get a referral contest going! Get 60 to 120 new clients.

 That’s it for now. Wow what a bunch of great ideas in 3 days.

Fred Dengler    MIKAL    [email protected]  513-528-5100

Categories: Staffing and Compensation Ideas, Marketing Ideas, Management Ideas

Post a Comment


Oops, you forgot something.


The words you entered did not match the given text. Please try again.


Reply cheap jordans
5:35 AM on January 9, 2022 
I really wanted to write a remark in order to thank you for these great guides you are giving on this website. My prolonged internet lookup has at the end been recognized with professional tips to go over with my partners. I would repeat that many of us visitors are undeniably fortunate to live in a fabulous place with very many awesome people with great tricks. I feel extremely fortunate to have encountered your entire website page and look forward to many more thrilling moments reading here. Thanks once more for a lot of things.
cheap jordans
Reply off white
5:37 AM on January 9, 2022 
I and my friends have been studying the best helpful hints found on your web page and the sudden I had a terrible suspicion I never thanked the web blog owner for those strategies. The women became for this reason warmed to read through all of them and now have absolutely been taking pleasure in these things. Appreciate your being well helpful and for picking some magnificent subjects most people are really wanting to know about. My honest apologies for not saying thanks to you earlier.
off white
Reply kd 12
5:37 AM on January 9, 2022 
My husband and i got really lucky that John managed to finish off his inquiry while using the precious recommendations he obtained from your very own site. It's not at all simplistic just to happen to be freely giving concepts which often some people have been making money from. And now we understand we have got the blog owner to thank because of that. Most of the illustrations you made, the easy web site navigation, the friendships you aid to engender - it's everything astounding, and it's really letting our son in addition to us do think this subject is entertaining, which is certainly pretty vital. Many thanks for everything!
kd 12
Reply moncler jacket
1:49 PM on January 10, 2022 
Thanks for all your efforts on this website. Ellie loves doing internet research and it's obvious why. All of us learn all of the powerful medium you give valuable guidelines through the web site and even encourage participation from visitors on the concern and my princess is now becoming educated a whole lot. Take pleasure in the remaining portion of the year. You're the one performing a glorious job.
moncler jacket
Reply supreme clothing
6:59 PM on January 15, 2022 
Thanks so much for giving everyone a very remarkable chance to read in detail from this site. It is usually very excellent and full of a great time for me and my office acquaintances to search your blog particularly 3 times per week to read the new issues you have. And indeed, I'm so certainly pleased with the cool advice you serve. Selected 2 ideas in this article are in truth the most efficient we have ever had.
supreme clothing
Reply golden goose shoes
2:47 PM on January 16, 2022 
I'm commenting to let you understand of the exceptional experience my wife's princess undergone studying your site. She learned a good number of details, which included what it's like to possess an incredible teaching heart to let certain people clearly grasp a number of tricky topics. You really exceeded our expected results. Thanks for producing these necessary, safe, explanatory and even fun guidance on this topic to Ethel.
golden goose shoes
Reply golden goose shoes
4:39 PM on January 16, 2022 
Thanks a lot for giving everyone a very wonderful opportunity to read critical reviews from this website. It is often so pleasant and as well , packed with amusement for me personally and my office co-workers to visit your site at a minimum thrice in a week to find out the latest stuff you will have. Of course, we are at all times amazed concerning the effective thoughts served by you. Selected 4 tips in this posting are undoubtedly the most efficient we've had.
golden goose shoes
Reply yeezy boost 350
10:19 PM on January 17, 2022 
Thank you so much for providing individuals with remarkably nice opportunity to check tips from this web site. It is always so sweet and jam-packed with a lot of fun for me and my office fellow workers to search your website a minimum of three times in one week to find out the new items you have got. And indeed, I'm also actually impressed considering the mind-blowing guidelines you give. Selected 1 areas on this page are really the very best I have had.
yeezy boost 350
Reply chrome hearts outlet
6:01 AM on January 19, 2022 
I precisely wanted to appreciate you again. I do not know what I might have taken care of without these concepts shown by you over such a theme. It had become a real daunting setting in my position, but viewing this skilled way you solved that took me to leap over fulfillment. I'm grateful for your help and believe you comprehend what an amazing job that you are getting into teaching men and women by way of a web site. I am sure you haven't got to know all of us.
chrome hearts outlet
Reply off white outlet
2:05 PM on January 20, 2022 
Needed to draft you the tiny note just to say thank you as before on the gorgeous methods you have featured in this case. This has been certainly surprisingly open-handed with people like you to convey openly what exactly a lot of folks would've marketed as an electronic book to help with making some cash for themselves, notably now that you could possibly have tried it if you ever desired. Those good tips in addition served to become a easy way to understand that the rest have the identical dreams just as my own to learn many more pertaining to this issue. I believe there are many more fun opportunities up front for many who discover your blog post.
off white outlet
Reply supreme outlet
2:06 PM on January 20, 2022 
I precisely desired to say thanks once more. I do not know the things I would have sorted out in the absence of the type of techniques documented by you on my question. It absolutely was the frightful problem in my circumstances, but looking at this well-written approach you handled the issue forced me to jump over fulfillment. I will be happy for your information and even hope you really know what a great job you were doing instructing men and women with the aid of your web site. I am sure you haven't encountered all of us.
supreme outlet
Reply jordan 6
6:36 PM on January 21, 2022 
I really wanted to develop a comment in order to thank you for these awesome tips you are giving at this site. My prolonged internet lookup has at the end been honored with pleasant information to talk about with my colleagues. I would assume that many of us website visitors actually are extremely endowed to dwell in a remarkable network with many wonderful people with beneficial things. I feel truly lucky to have discovered your web page and look forward to so many more fabulous minutes reading here. Thank you again for everything.
jordan 6
Reply moncler
6:38 PM on January 21, 2022 
My wife and i were comfortable that Michael managed to round up his homework because of the precious recommendations he was given through the site. It's not at all simplistic to simply choose to be giving for free tricks that many some others might have been making money from. And we consider we have got the writer to give thanks to because of that. These illustrations you have made, the easy site navigation, the friendships you can make it possible to promote - it is most wonderful, and it's really assisting our son and our family know that this subject matter is satisfying, and that is wonderfully mandatory. Thanks for all!
Reply moncler
6:39 PM on January 21, 2022 
I enjoy you because of all your efforts on this website. My mom take interest in doing investigations and it is simple to grasp why. Most of us learn all concerning the lively mode you give simple guidance through this web site and as well invigorate participation from other ones on that concern and our own child is without question understanding a whole lot. Take pleasure in the remaining portion of the year. Your doing a superb job.
Reply kyrie 7
4:13 AM on January 26, 2022 
I really wanted to construct a brief note in order to appreciate you for these great points you are posting here. My considerable internet look up has at the end of the day been compensated with awesome know-how to exchange with my friends and classmates. I 'd claim that most of us site visitors are really fortunate to exist in a useful community with very many lovely professionals with great pointers. I feel somewhat happy to have discovered your website and look forward to plenty of more brilliant times reading here. Thanks once more for all the details.
kyrie 7
Reply supreme outlet
9:11 AM on January 26, 2022 
I in addition to my friends were reviewing the nice things from the website and so then I had a terrible suspicion I had not thanked you for them. These people ended up as a result joyful to see all of them and have now surely been using these things. Many thanks for being really accommodating and then for selecting this sort of incredible resources millions of individuals are really desirous to know about. Our own sincere apologies for not expressing gratitude to you sooner.
supreme outlet
Reply yeezy 700
9:12 AM on January 28, 2022 
My husband and i felt now thrilled that Edward could deal with his researching via the precious recommendations he made from your web pages. It is now and again perplexing to just possibly be giving for free hints that many other people might have been making money from. We really do understand we need the website owner to give thanks to for this. All of the illustrations you've made, the simple site menu, the friendships you will assist to create - it's got everything extraordinary, and it's leading our son and our family know that this subject is thrilling, which is certainly unbelievably fundamental. Thanks for all!
yeezy 700

Our Blog

An ongoing series of informative entries

Our Latest Blog Entry

15 March 2022

Click this text to start editing. This blog block is a great way to share informative entries with your visitors. You can click the green +/- button to add new entries.

Our Second Blog Entry

14 February 2022

Click this text to start editing. This blog block is a great way to share informative entries with your visitors. You can click the green +/- button to add new entries.

Our First Blog Entry

15 January 2022

Click this text to start editing. This blog block is a great way to share informative entries with your visitors. You can click the green +/- button to add new entries.